Residential Property Gets Heating Revamp!

This customer initially contacted us by calling our office and having a chat with one of our trained product advisors about her project. She discussed room dimensions, positioning, sizes, and product ranges at length to ensure she was satisfied with the products being fitted into her property. Subsequently, she sent an email with her final requirements so we could provide her with a full quotation for everything she needed.

The quotation was sent alongside an email specifying the product ranges we recommended, explaining why we recommended them, and providing additional information regarding the quotation. We also discussed the option of adding our extended warranty package to her order, which she was delighted to opt into. This service doubles the warranty period stated on the website, meaning our platinum range comes with a 20-year warranty period! This option also eliminates the need to fill out any paperwork and send it back to us, as registration is automatically done on your behalf upon payment. This allowed for extra security and peace of mind regarding the reliability of our heaters.

The customer ended up going for varying sizes of our Platinum Wi-Fi Ceiling Panels which meant a minimal, discrete installation as well as full app control for each room in her property.

Afterward, she placed the order and requested that we delay the delivery until her property was ready for the heaters to be installed.

Our holding facility is a great option for customers as there is no time limit for holding an order. It secures your product and the current pricing meaning that you’re safe from any future price increases. It’s also great for larger projects like new builds or renovations, where heating can be sorted in advance, allowing the customer to focus on other important aspects.

After some time, the customer informed us that she was ready for her heaters to be delivered, and they were dispatched on a next-day delivery service. We then received an email from the customer, who had installed two of her eight heaters, saying:

“The two that are already installed have made a lovely difference to the house in just a couple of hours.”