Providing IR Heating Solutions for Holiday Lets

When a customer reached out via our website’s chat about controlling infrared (IR) heaters in a holiday let, we quickly identified the need for a central control unit that would be intuitive for guests.

Initial Engagement

After obtaining the customer’s email, we followed up to discuss their project in more detail. In a phone call, we learned that he owned two holiday lets—one in active use and another under construction with space constraints limiting heating options. While drawn to the aesthetics of IR heating, he needed tailored guidance on product selection.

Showroom Visit and Product Familiarisation

To help the customer evaluate different IR heating options, we scheduled a visit to our Lincolnshire showroom. The visit allowed him to:

• Experience heating effectiveness first-hand, including warm-up times.
• Assess product dimensions and aesthetics for both properties.
• Explore installation options, such as wall and ceiling mounts to determine the best fit for each space.

By providing a hands-on demonstration of various heaters, we gave the customer a chance to make a more confident, informed choice.

Follow-Up and Tailored Support

Following the visit, we sent a detailed email that included:

• Wiring diagrams for the electrician, simplifying installation.
• An overview of the ‘Onyx’ controller’s features, per his request.
• A clear next-step outline:
  “To proceed, please share the documents with your electrician. This will give you a clearer picture of the IR panels best suited to each holiday let. Once we finalise a product list, I can compile a personalised recommendation.”

Collaboration on Aesthetics and Functionality

The customer prioritised aesthetics, so we worked closely to refine product options. After several exchanges, we finalised a selection that aligned with both his design vision and functional needs. This included a mixture of our Mirror panels, Black and White Glass Heaters and Bespoke Prints.

Final Order and Installation

To secure promotional pricing, the customer placed a 20% deposit. The order was dispatched within weeks, ensuring a seamless installation process. Now, both holiday lets feature stylish and efficient IR heating solutions that enhance comfort and ambiance.

This project exemplifies our commitment to providing tailored, high-quality heating solutions with exceptional customer support.